Overview

Users are created for anyone who needs access to Parallax. Parallax allows you set set different Permission levels for each user depending on what type of information that individual should have access to within Parallax. As part of your license agreement, there is no limit to the number of users you can add to Parallax and you are not billed for user access. This article outlines how users are added and managed in Parallax.

What you will find in Users

The following options are available on the Users page: 

1. Search users by name, email, or permission level
2. Add new users
3. Sort the users list by each column header
4. Click on a user to edit or archive user

Add a new User

1. Click on "Settings"
2. Click on "Users"
3. Click "Add User"
4. Enter First Name, Last Name, Company Email, and Role
5. Click "Save"

Edit User Information

1. Click on "Settings"
2. Click on "Users"
3. Click on the record of the user you would like to edit
4. Update the name or permission level for the selected user *
5. Click "Save"

Archive a User

1. Click on "Settings"
2. Click on "Users"
3. Click on the three dots next to the User you would like to archive/remove *
4. Click "Archive"
5. Click "Confirm"

Email Change

You can Remove a User by clicking on the 3 dots on the far right and use the archive link to remove. Then create a NEW User profile with new email and permissions.

Log In Issue

Having issues logging in?  Parallax does not block user access if you are using the correct User Profile Email and your Chrome or Microsoft Profile has been authorized by Chrome or Microsoft for the profile email to access Parallax.   

We have 3 ways to log into Parallax and 2 are for PX customers which include Google and Microsoft.  

The icon on the far right (Envelope) is for our PX employees. 
 

Make sure you are using the Google or Microsoft icon to access Parallax depending on which your organization uses.  

It would also help to know if you recently had any changes made within your OAuth account, since we have seen some mandatory Password updates disrupt things which can be the issue so be sure your Google or Microsoft account is authorizing Parallax. 

A couple of other things to check for:

1. Clear Cache & Cookies on the browser as the browser history can get a bit sticky and doing a clear can usually resolve the issue.
2. Try to login via Incognito - if that works then it is for sure an Auth issue with your Provider (Not Parallax)
3. Make sure your browser that you are logged into is the PX User Email assigned 
4. Check to make sure your browser is not blocking third-party apps or other settings to prevent you from accessing Parallax this includes certain extensions and updates to those can block Parallax (third-party). 
5. Sometimes, company firewalls block access. If you can log in from home or a mobile hotspot but not at work, your IT team may need to update their firewall settings for Parallax’s new IP address.

As long as you have a PX User login email associated, Parallax will not block you from accessing the site but your browser or email provider may if there are any blockers from them in the way.